HOW DO I KNOW MY ORDER IS CONFIRMED?
By click on the tracking order link and enter the order number, order status could be found there.Or
please contact us by email or leave a message.
CAN I AMEND MY ORDER?
Some Unfortunately, it's not supported once the order package is sent out, please contact us as early as possible if
you have changes to the order. Thanks.
HOW CAN I PAY?
Currently we support the most widely, popular and secure paypaly method.
IS IT SAFE TO BUY ONLINE?
At Luminousyy, the whole proccess is invisible no one else and we'll keep customer's information securely and privately.
The payment is protected by ssl and safe environment.
WHO DO I CONTACT ABOUT MY INVOICE?
If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.
DO YOU OFFER GIFT WRAPPING?
Gift wrapping is supportbale and most free, but for package which exceeds the size or weight limitation, may need extra charge.
The package could be added to cart by category link.
SHIPPING
WHAT ARE SHIPPING COSTS AND TIMEFRAMES?
Please see our Shipping page for the most up to date information on delivery options for each region.
INTERNATIONAL ORDERS - SHIPPING COSTS AND TIMEFRAMES
We ship worldwide and prices are shown in your local currency when you select your shipping country.
Please visit our Shipping page for all international shipping costs and timeframes.
RETURNS
HOW DO I RETURN MY ITEM?
If you want to return your items, please submit the refund request by thr refund page
and make sure the thing is kept well, mail ot out and fill the package number which could be found online.
CAN I EXCHANGE MY ITEM?
Yes, you could exchane your items, but it may take a little long time to shipping and delivered to you,
please know this before you exchange your items.
RECEIVING YOUR REFUND
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.